Shipping policy
_Last updated: 09/09/26
All BarrelRoll apparel is made to order and printed, packed, and shipped by our fulfillment partner, Printful, from their nearest facility to you. Because each item is produced on demand, please review the timelines below — they're a bit different from stocked-inventory stores.
Order Processing Time
- Orders are processed and fulfilled within **2–5 business days** before they ship (production time for printed/embroidered apparel).
- During high-demand periods (holidays, promotions) processing may take slightly longer — we'll flag this on the site if it applies.
- You'll receive a confirmation email when your order is placed, and a separate shipping confirmation with tracking once it leaves the fulfillment center.
## Shipping Times (after processing)
| Belgium | 2–4 business days |
| Rest of European Union | 3–6 business days |
| United Kingdom | 4–8 business days |
| Rest of Europe (non-EU) | 5–10 business days |
| United States & Canada | 5–10 business days |
| Rest of world | 7–14 business days |
Total delivery time = **processing time + shipping time**. Transit times are estimates provided by our shipping carriers and are not guaranteed, especially during peak seasons or customs delays.
Shipping Costs
- Shipping rates are calculated at checkout based on destination, weight, and order size.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and carrier link. Please allow 24–48 hours for tracking information to update after you receive it.
Customs, Duties & Taxes
- Orders shipped **within the EU** are not subject to customs duties.
- Orders shipped **outside the EU** (UK, US, Switzerland, etc.) may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the order or shipping total.
- We're not able to predict what these fees will be, as they vary by country. Please check with your local customs office if you're unsure.
Multiple Items in One Order
If your order includes several products, they may be produced at different fulfillment centers and could arrive in separate packages, sometimes on different days. You'll get a tracking link for each shipment.
Incorrect Address
Please double-check your shipping address at checkout — once an order enters production, we're unable to modify the address. If a package is returned to sender due to an incorrect or incomplete address, we'll reach out to arrange reshipment; additional shipping costs may apply.
Lost, Damaged, or Delayed Packages
- If your order arrives damaged or defective, contact us within **10 days** of delivery at [info@barrelroll.shop] with photos of the item and packaging, and we'll arrange a replacement or refund.
- If tracking shows your package as delivered but you haven't received it, contact us within **7 days** so we can investigate with the carrier.
- If your order hasn't arrived within the estimated window, reach out and we'll look into it.
Questions
For anything shipping-related, contact us at info@barrelroll.shop and we'll be happy to help.